Support

Qassob Bola mobile application · Updated 8 September 2026

Contact us

When you write to us, tell us your order number. Each box has its own order number and it looks like 20260908-0848-0105. You find it in the app: open Profile, then Order History, then the order.

How ordering works

1. Sign in. Enter your telephone number. We send a six-digit code by text message. Enter the code. There is no password.
2. Choose your goods. Browse the catalogue or search by name, then add products to the cart.
3. Add a delivery address. Open Profile, then Address, then Add New Address. Search for your Korean address, then type the building, the floor or the unit. That detail is required, because the courier needs it.
4. Place the order. Open the cart, check the total weight and the total price, choose the delivery address, and tap Place Order. The app adds the delivery fee for your address.

If you cannot type your address, you can upload a photograph of it instead. Our staff read the address from the photograph and confirm it before the parcel goes out. An order with a photograph address waits for that check.

How payment works

Payment is a bank transfer. There is no card payment and no payment inside the app.

1. The app shows the shop bank account, the account holder and the amount. Press and hold the account number to copy it.
2. Transfer the amount in your own banking application.
3. Take a photograph of the transfer receipt.
4. Upload the photograph in the app, at the payment step of the order.

Your order stays at Payment required until the receipt arrives. When we have the receipt the order becomes Confirmed and we start to pack it. If we do not get a receipt, the app sends you a reminder.

You can also upload the receipt later. Open Profile, then Order History, open the order, and use the upload button there.

How to track a delivery

Hanjin Taekbae (한진택배) carries the parcels. A large order is split into boxes, and each box travels on its own.

1. Open Profile, then Order History.
2. Open the order. Each box shows its state: Preparing, Ready to ship, In delivery, or Delivered.
3. When a box is sent, its waybill number appears. Tap Track to open the carrier page, or tap Copy to copy the waybill number.

You also get a notification when a box is sent and when it is delivered, if you allowed notifications. The notification arrives in the language you chose in the app.

You can check a waybill number yourself on the Hanjin Taekbae site: hanjin.com.

Change your name, address or language

• Name. Profile, then Edit, then Save.
• Addresses. Profile, then Address. You can add an address, edit one, set a default one, or delete one.
• Language. Profile, then Language. Six languages: Bengali, English, Korean, Russian, Urdu and Uzbek.
• Telephone number. The telephone number is your account and cannot be changed in the app. Write to us.

Delete your account

Delete your account in the app: open the Profile tab, tap Delete account, read the screen, then confirm. The deletion happens at once. The Delete your account page gives the full instructions.

You cannot delete the account while an order waits for payment, is confirmed, or is in delivery. Cancel that order, or wait for the parcel, then delete the account.

If you cannot open the app, send us an email instead.

What is deleted

• Your account: telephone number and name.
• Your saved delivery addresses, and any address photograph.
• Your favourites list and your cart.
• The notification token of your telephone.

What is kept, and why

Korean law on electronic commerce requires a shop to keep some records even after the customer leaves.

These records are moved to a separate store and are used for nothing else. They are deleted when the period ends.

Common problems

The verification code does not arrive

• Check that the number is right, and that it includes the country code.
• Wait a minute and tap Send code again.
• Too many tries in a short time will block the number for a while. Wait, then try again.

The address search finds nothing

• Search by the road name, the building name, or the lot number. Do not type the whole address at once.
• If it still fails, upload a photograph of the address instead. Our staff will confirm it.

I cannot upload the receipt

• The app needs permission to open your photo library. Allow it in the telephone settings, then try again.
• The picture must be a JPEG or a PNG, and at most 10 megabytes.

I get no notifications

• Allow notifications for Qassob Bola in the telephone settings.
• Sign out and sign in again. The app registers the telephone at sign-in.